![]() ![]() You have a knowledge of, or experience with, troubleshooting desktop operating systems: Microsoft Windows, macOS.Demonstrate strong communication skills and an ability to convey complex technical information in user-friendly ways.2+ years of work experience in a technical support and customer facing role.Adhere to and exceed set KPI targets and complete tasks in a timely and effective manner.Communicate customer reported issues internally and triage them to the correct team. ![]() Communicate complex technical information in user-friendly ways to both technical and non-technical customers.Document customer information and recurring technical issues to support product quality programs and product development.Troubleshoot customer’s issues and provide customized recommendations and solutions to enable frictionless customer engagement with the product.Deliver escalated technical support for Dropbox product based issues via phone, email and chat.Our operation is 24x7 so the role does include shift work and holidays. We are expanding our escalation support team which is responsible for responding to customer product inquiries and technical support issues via phone, email and chat. ![]() Part of Dropbox Customer Experience, our Global Support team is responsible for defining and delivering a world-class support experience to our customers and users. We bring the customer voice across the organization to ensure Dropbox delivers the best possible customer experience. We focus on solutions that work for our customers as well as implementing technologies that will simplify our customers’ journey. With over 700 million registered users, the Customer Experience (CX) team is at the forefront of simplifying how our users and customers interact with Dropbox. ![]() From our headquarters in San Francisco to eight dedicated Studios and a worldwide team of employees who choose where they work best, our Virtual First approach is leading the way into the future of work.Īt Dropbox, we aim to put the customer at the center of everything we do. With more than 700 million registered users across more than 180 countries, our mission is to design a more enlightened way of working. Dropbox is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. ![]()
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